To raise a reimbursement request, you can do the following:

Option 1: Using the Acko App
Step 1: Open the App and click on "corporate plan" under "my policies"
Step 2: Click on Claims button
Step 3: Click on File a claim
Step 4: Enter details of the hospitalization
Step 5: Upload a clear picture of each document after writing “claimed with Acko” on top with a pen
Step 6: Submit the document
Step 7: Track the claim status in the app

Option 2: Emailing documents
Step 1: Write “claimed with Acko” with pen on each page of the document
Step 2: Attach all the documents and email health@acko.com. Ensure that the email subject line mentions the employee id and the word “reimbursement request” and the claimed amount

Note:
You will need to submit the following documents:

Scanned copy of Original Pharmacy bill / Investigation bill / Original Consolidated Final bill with breakups (Mandatory)
Scanned copy of Original Hospital Discharge Summary (Mandatory)
Scanned copy of Original Payment Receipts (Mandatory)
Diagnostic Report / Investigation Report / Consultation Paper / Prescription (Mandatory)
Cancelled cheque of the employee or Bank Account pass book front page of the employee
Readable scanned copy of Pan Card & Aadhar Card (if claim is above Rs. 1 Lakh) (Mandatory)