To raise a reimbursement request, you can do the following:

Option 1: Using the Acko App

Step 1: Open the App and select your health plan

Step 2: Click on Claims button

Step 3: Click on File a claim

Step 4: Enter details of the hospitalization

Step 5: Upload a clear picture of each document

Step 6: Submit the documents

Step 7: Track the claim status in the app

Option 2: Emailing documents

Step 1:  Ensure that the email subject line mentions the word “reimbursement request” and the claimed amount. Also mention your policy number and the claiming member details in the body of the mail.

Step 2: Attach all the documents and send the mail to


You will need to submit the following documents:

Scanned copy of Final bill with breakups (Mandatory)

Scanned copy of Original Hospital Discharge Summary (Mandatory)

Diagnostic Report / Investigation Report / Consultation Paper / Prescription (Mandatory)

Bank account details - Account number, account holder name and IFSC code. You can scan and send the first page of the passbook/ cancelled cheque with these details or fill these details directly in the app

Scanned copy of Pan Card & Aadhar Card (if claim is above Rs. 1 Lakh) (Mandatory)