To raise a reimbursement request, you can do the following:
Option 1: Using the Acko App
Step 1: Open the App and select your health plan
Step 2: Click on Claims button
Step 3: Click on File a claim
Step 4: Enter details of the hospitalization
Step 5: Upload a clear picture of each document
Step 6: Submit the documents
Step 7: Track the claim status in the app
Option 2: Emailing documents
Step 1: Ensure that the email subject line mentions the word “reimbursement request” and the claimed amount. Also mention your policy number and the claiming member details in the body of the mail.
Step 2: Attach all the documents and send the mail to health@acko.com.
Note:
You will need to submit the following documents:
Scanned copy of Final bill with breakups (Mandatory)
Scanned copy of Original Hospital Discharge Summary (Mandatory)
Diagnostic Report / Investigation Report / Consultation Paper / Prescription (Mandatory)
Bank account details - Account number, account holder name and IFSC code. You can scan and send the first page of the passbook/ cancelled cheque with these details or fill these details directly in the app
Scanned copy of Pan Card & Aadhar Card (if claim is above Rs. 1 Lakh) (Mandatory)