BER- Beyond Economic Repair.


When the Estimation copy shows that the repair cost is more than the estimated cost/ when the device is totally damaged / unrepairable condition then the device is declared as BER.



Retaining the Device:


In the case of Pickup & drop        The authorized service center will retain the device.

In the case of Reimbursement      The customer will retain the Device.                                                                                                                                       ( requested for the  service denial letter/ estimation copy).



Based on the Depreciated Value the claims team will declare the amount.


Depreciation: Based upon the age the depreciation will be applicable.



Days Since Purchase of Mobile Depreciated Value
Depreciated Value 
0-90 Days   
  15 % of Invoice Value
91-180 Days
  30% of Invoice Value
181-270 Days 
  40% of Invoice Value
271-365 Days  
  50% of Invoice Value



The amount approved by the relevant team will be credited to the customer's bank account details.