BER- Beyond Economic Repair.
When the Estimation copy shows that the repair cost is more than the estimated cost/ when the device is totally damaged / unrepairable condition then the device is declared as BER.
Retaining the Device:
In the case of Pickup & drop The authorized service center will retain the device.
In the case of Reimbursement The customer will retain the Device. ( requested for the service denial letter/ estimation copy).
Based on the Depreciated Value the claims team will declare the amount.
Depreciation: Based upon the age the depreciation will be applicable.
Days Since Purchase of Mobile Depreciated Value | Depreciated Value |
0-90 Days | 15 % of Invoice Value |
91-180 Days | 30% of Invoice Value |
181-270 Days | 40% of Invoice Value |
271-365 Days | 50% of Invoice Value |
The amount approved by the relevant team will be credited to the customer's bank account details.