BER- Beyond Economic Repair.
When the Estimation copy shows that the repair cost is more than the estimated cost/ when the device is totally damaged / unrepairable condition then the device is declared as BER.
Retaining the Device:
In the case of Pickup & drop The authorized service center will retain the device.
In the case of Reimbursement The customer will retain the Device. ( requested for the service denial letter/ estimation copy).
Based on the Depreciated Value the claims team will declare the amount.
Depreciation: Based upon the age the depreciation will be applicable.
|Days Since Purchase of Mobile Depreciated Value||Depreciated Value |
|0-90 Days || 15 % of Invoice Value|
|91-180 Days|| 30% of Invoice Value|
|181-270 Days || 40% of Invoice Value|
|271-365 Days || 50% of Invoice Value|
The amount approved by the relevant team will be credited to the customer's bank account details.