Repair with pickup and drop
What can we help you with?
HelloWhat is the process for pickup & drop?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
From where will my phone be repaired?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
Will the device warranty be void after getting it repaired from Acko?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
How do I pack the device before handing it over to the field executive?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
Do I need to drop the device to the service center?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
Why is the service center asking for partial payment?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
Will my device be formatted?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
How can I track the repair status of my repair?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
How can I identify if the person who comes for pickup is from Acko?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
How do I track the repair status of my device?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
What is Beyond Economical Repair (BER)?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)
Why is my device Returned Without Repair (RWR)?
![](https://marketing.ackoassets.com/images/acko-freshdesk/purple-right-arrow.png)