How can I raise a Cashless or Pre-authorization request?

Modified on Tue, 8 Feb, 2022 at 12:48 PM

To avail cashless facility kindly visit one of our Network hospitals in your city. You can view the Acko Network Hospital List here. The process of availing cashless is as below: 

1) Visit the TPA/ Insurance/ Billing Department of network hospital and inform them you want to avail cashless facility. 

2) Show your "ecard" tab in the app at the TPA desk and inform TPA desk that FHPL is your TPA and Acko is the Insurer.

 3) The TPA desk official will give you a Cashless Request Form which you need to duly fill and provide necessary documents as requested by the TPA desk.

 4) Please ensure that the TPA desk has sent the cashless request form to TPA for processing of cashless request. 

5) Once the cashless request is received by the TPA, they will process the cashless and respond back to the hospital in 1-2 hours.

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